Questions removal and moving company owners ask

All questions

Do I own the code?

Yes. After handover your company owns it. You are not locked in.

What do I pay after the project?

One-time project price. You own the code. Hosting and AI usage are paid separately, direct to your providers.

What does the AI cost per survey?

The AI cost is paid by you, directly to Anthropic, on your own account: never to us, and with no markup. Usually a small amount per survey. It depends on the number of photos in each survey and any retries. You pay Anthropic directly, and we show you how to set a monthly spend limit in your Anthropic account.

What is an API key and who pays for it?

It's a password that lets the photo survey use Anthropic's AI. It sits on your own Anthropic account, and you pay Anthropic for what you use. Our set-up form shows you how to make one.

What will I need?

Basic hosting and an Anthropic account, both in your name. We help you set up both. See what you need

What if I already have a website?

We can add the photo survey to it, build you a new website, or set the photo survey up on its own as a link. Compare the packages

Which countries do you work in?

Removal and moving companies worldwide, remotely: the UK, Ireland, the USA, Canada, Australia, New Zealand and more. Proposals and invoices are in GBP, USD or EUR, depending on your country. Where we work

Which units does it show?

Cubic feet first, with cubic metres in brackets, for example 1,140 ft³ (32 m³).

How long does it take?

It depends on the package. The Packages page shows the usual working days, counted from when we have your set-up form and hosting access. See the packages

What happens after handover?

Everything is on your hosting. You get a video walkthrough, a PDF guide and 30 days of email support.

What happens after the 30 days of support?

You pay per fix. After 30 days, email us what you need and we send a fixed price before any work starts. You can also use any developer — you own the code.

Do I need technical knowledge?

No. We set everything up and show you how it works.

Does the AI give the final price?

No. It gives a photo-based inventory estimate: the items and an estimated volume. You check it and set the price.

Do my customers need an app?

No. It's a link that opens in their phone browser.

How do customers get the survey link?

You send one link per lead, by WhatsApp, email or text message. With a lead form on your website, every new enquiry gets its link by email automatically.

What if a photo is too dark or a room is missing?

Ask for a retake. The customer gets a link that opens just that room, and the report updates when they send the new photos.

Does it work for international moves?

Yes. For a move abroad the report adds a container estimate: roughly how much of a 20 ft or 40 ft container the inventory fills. It is an estimate to check, not a load plan.

Do you provide hosting?

No. You buy basic hosting in your own name and pay the provider. We help you choose it and set it up.

Do we need to have a call?

No calls needed. Everything is in writing: email and online forms, from the proposal to support.

Who owns my domain?

You do.

Is the project covered by a contract?

Yes. You sign a fixed-price proposal online, under our Terms of Service, before work starts.

What if the AI gets an item wrong?

Your team checks every survey and can edit the inventory before quoting.

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