Terms of Service

Version 1.3 · last updated 21 October 2026

These Terms of Service apply when Removals Brain Studio ("we", "us") sets up the AI photo survey, or a website with it, for your removal or moving company ("you"). Removals Brain Studio is operated by Adeel Riaz Mirza. Contact: armirza01@gmail.com.

Each project has a written proposal that you sign online. The proposal sets out the scope, price, deposit and timeline. Where the proposal and these terms disagree, the proposal takes precedence for scope, price, deposit and timeline.

1. How we work

We work entirely in writing: by email, online forms and the links we send you. We do not offer phone or video calls. Your status page shows where your project is and what we need from you next.

2. Scope by package

Photo Survey Kit. We install the AI photo survey on your own hosting as a standalone link or subdomain (for example survey.yourcompany.co.uk), set your logo, brand colour, room list and units, connect it to your own Anthropic account, and send you a video walkthrough and a PDF guide. We do not change your website.

Photo survey on your existing website. Everything in the Photo Survey Kit, plus a button or link to the photo survey on your current website. We do not redesign, repair or update the rest of your existing website.

New website + photo survey. A new website on your own hosting, with the AI photo survey and detailed quote form built in, with the pages listed in your proposal.

Anything not listed in your proposal is out of scope. We will quote for it separately if you ask.

3. What you provide and pay for

Hosting. You buy and pay for your own web hosting with PHP 8.2 or newer, MySQL, SSL and cron jobs. We never host your photo survey or website.
Anthropic account. You create your own Anthropic account, add credit and create an API key. You pay Anthropic directly for all AI usage. We do not resell or pay for AI usage.
Access. You give us temporary access to your hosting, either by creating a temporary FTP/SFTP user and a database for us, or through your provider's "grant access" feature. Never send us your main hosting password.
Content. Your logo, colours, room list, texts and anything else you send us. You confirm you have the right to use them.
The onboarding form. You complete it accurately and on time.

4. Prices, deposits and payment

Prices are fixed and in pounds sterling (GBP), as stated in your proposal. VAT is not charged unless your invoice says otherwise.

When you sign the proposal, we send a deposit invoice for the percentage stated in it (100% for the Photo Survey Kit, 50% for the other packages unless your proposal says otherwise). Work starts after the deposit is paid. Any balance is invoiced when you approve the review, and is due before handover.

Invoices are due within the number of days shown on them. Please pay by bank transfer to the account on the invoice, using the invoice number as the payment reference.

Please pay from your company's business bank account. Our bank does not accept payments from personal accounts and returns them, which can delay your project.

Refunds. If you cancel before work starts, we refund your deposit in full. Work starts when we begin setting up your project or first use the hosting access you give us. Once work has started, the deposit is non-refundable.

5. Timelines

Timelines are in working days (Monday to Friday, excluding UK bank holidays) and start when we have received your completed onboarding form and working hosting access. The timeline pauses while we wait for you, for example for hosting, access, an API key or a reply.

6. Review, changes and approval

When your photo survey is ready we email you a link to review it. You can approve it or request changes on that page.

Small changes are unlimited until you approve. Small changes are adjustments within the agreed scope, such as texts, colours, the room list, units, the "what happens next" text, button placement and settings. New features, new pages, new integrations or a change of package are not small changes; we will quote for them separately.

Approval means you accept the work as delivered. Changes after approval are covered by support (section 7) only where something does not work as delivered.

7. Support

Support lasts 30 days from the day your project goes live. It covers questions about what we delivered and fixing anything that does not work as delivered. Support is by email and the support form only.

Support does not cover problems caused by your hosting provider, Anthropic or other third parties, changes made by you or anyone else, or new features.

After the 30 days. There are no ongoing fees. If you need help later, email us what you need and we will send you a fixed price before any work starts. You own the code, so you can also use any developer you choose.

8. Ownership

When you have paid in full, ownership of the code we wrote for your project and the content we created for it transfers to you. Until then, you may use the work only to review it. Third-party software and components keep their own licences. We may describe the project in general terms in our portfolio without your company's name unless you agree.

After handover, please remove our access to your hosting. We delete the credentials you gave us 7 days after your project goes live.

9. AI estimates

The AI photo survey produces inventories and volume estimates from photos. These are estimates. They can be wrong or incomplete, and they must be checked by you before you quote a customer. You are responsible for the prices you quote and the jobs you accept.

Any estimate we give of AI usage, volumes or costs is also an estimate. Actual usage and Anthropic's charges depend on how your customers use the photo survey.

10. Third-party services

Your hosting provider, domain registrar, Anthropic and any other service you use have their own terms and charges, which apply between you and them. We are not responsible for their availability, changes or prices.

11. Limitation of liability

Our total liability to you for a project, in contract, negligence or otherwise, is limited to the amount you paid us for that project.

We are not liable for loss of profits, revenue, business, goodwill, data or opportunity, or for any indirect or consequential loss.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

12. Data protection

Each of us complies with UK data protection law. Our Privacy Policy explains how we handle personal data. Where we process personal data on your behalf while setting up your photo survey, we do so only on your instructions and to deliver the project.

13. Cancellation

Either of us may cancel a project by written notice by email. If you cancel, section 4 applies to the deposit, and you pay for work already approved. If we cancel for a reason that is not your fault, we refund what you paid for work not yet delivered.

14. Changes to these terms

We may update these terms. Each version has a number. The version you agreed to when you signed your proposal applies to your project.

15. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.